Welcome to Salikart.in. We are committed to providing reliable customer support and ensuring a smooth shopping experience for all users of our platform.

By using our website and services, you agree to the terms outlined in this Support Policy.

Customer Support Availability

Our customer support team is available to assist users with:

• Product-related queries
• Order tracking and delivery updates
• Payment and transaction concerns
• Return, refund, and replacement requests
• Technical or account-related assistance
• General customer service inquiries

We strive to provide timely and effective support to all customers.

Support Channels

Customers may contact us through the following channels:

Our team aims to respond to customer queries within 24–48 business hours, depending on the nature of the request.

Order & Delivery Assistance

Customers may contact support for issues related to:

• Shipment tracking
• Delayed deliveries
• Missing products
• Incorrect items received
• Damaged products during transit

To help us resolve issues quickly, customers are advised to provide:

• Order ID
• Registered email address or mobile number
• Detailed description of the issue
• Photos or videos of damaged/incorrect products, where applicable

Return, Refund & Replacement Support

Support related to returns, refunds, and replacements shall be handled in accordance with our Return & Refund Policy.

Refund timelines may vary depending on:

• Banks
• Payment gateways
• Financial institutions
• Original payment method

Technical Support

Customers facing technical difficulties while using the website may contact us for assistance regarding:

• Payment failures
• Checkout issues
• Login or account access problems
• Website functionality errors
• OTP or verification issues

We will make reasonable efforts to resolve technical problems at the earliest possible time.

Customer Responsibilities

Customers are responsible for:

• Providing accurate billing, shipping, and contact information
• Maintaining confidentiality of account credentials
• Using the platform in a lawful and responsible manner
• Cooperating with support staff during issue resolution

Limitation of Support

Salikart may not be responsible for providing support or compensation for:

• Delays caused by courier or logistics partners beyond our control
• Third-party service interruptions
• Product damage caused by misuse or improper handling
• Unauthorized modifications or misuse of products/services
• Incorrect information provided by customers

Policy Updates

Salikart reserves the right to modify, update, or revise this Support Policy at any time without prior notice.

Updated policies will become effective immediately upon publication on the website.

Contact Information

For any support-related queries, customers may contact:

Vidya Vikasha Private Limited
Website: Salikart.in
Email: info@salikart.in
GSTIN: 21AAICV2303G1ZV

By using this website and our services, you acknowledge that you have read, understood, and agreed to this Support Policy.